HGD Crossroads

Privacy Policy

Holistic Goal Detectives LTD

Effective Date: November 2026

At Holistic Goal Detectives LTD, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, register as a Goal Investigator, or enrol in the HGD Crossroads Journey.

1. Information We Collect

We collect personal information necessary to deliver our coaching services, manage course portal access, and process purchases. This includes:

  • Account Information: Name, email address, and username created during registration on our WordPress / Tutor LMS portal.
  • Payment Details: Transaction history and payment confirmations. (Note: Direct payment card details are processed securely by third-party gateways like PayPal and are never stored on our servers.)
  • Course Progress & Submissions: Information, reflections, exercise responses, or weekly progress notes you submit within the student portal or send via email.
  • Technical Data: Basic website usage analytics, IP addresses, and cookie data to ensure smooth site navigation and functionality.

2. How We Use Your Information

We use your personal data strictly to:

  • Provide access to the HGD Crossroads Journey portal and downloadable materials.
  • Deliver 1:1 or group Goal Investigation coaching sessions, feedback, and support.
  • Process payments, issue receipts, and manage account invoicing.
  • Communicate essential course updates, technical notices, and respond to your enquiries.
  • Comply with legal, accounting, and Inland Revenue Department (IRD) obligations in New Zealand.

3. How We Share Your Data

We respect your confidentiality. We do not sell, trade, or rent your personal information to third parties. Your data is only shared with trusted service providers necessary for operating our platform:

  • Hosting & Platform Providers: WordPress, Tutor LMS, and site security services.
  • Payment Gateways: PayPal or direct banking channels to securely facilitate transactions.
  • Legal Requirements: If required by New Zealand law or to protect our legal rights.

4. Data Security & Storage

  • Digital Protection: We implement industry-standard security measures to safeguard your account details and portal access.
  • Confidentiality: All reflections, exercise responses, and coaching communications remain strictly confidential between you and your Goal Detective (Cindy Hargreaves).
  • Anonymised Insights: We may occasionally analyze non-identifiable, aggregated trends across course submissions to refine and improve our curriculum. No personal details are ever exposed in this process.

5. Your Rights Under New Zealand Privacy Law

Under the New Zealand Privacy Act 2020, you have the right to:

  • Request a copy of the personal information we hold about you.
  • Request corrections to any inaccurate or out-of-date information.
  • Request the closure of your account and deletion of your stored user profile (subject to legal or tax record-keeping requirements).

To exercise any of these rights, please contact us using the details below.

6. Cookies

Our website uses standard browser cookies to keep you logged in to your Tutor LMS student account and ensure a smooth user experience across lessons and checkout pages. You can disable cookies in your browser settings, though this may impact your ability to remain logged into the student portal.

7. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

Holistic Goal Detectives LTD

Email: admin@hgdnz.online